May 19, 2022

Memorial Day Travel Surge to Test Airports, Airlines

U.S. airline-passenger numbers are forecast to average as many as two million a day through the Memorial Day holiday, testing the ability of airlines and airports to handle infrequent and, in some cases, unruly fliers.

While domestic air-travel numbers last Christmas were only half those in 2019, recent Transportation Security Administration counts have them now hovering around 90% of pre-pandemic levels. The TSA screened 1.9 million passengers last Sunday, a 14-month high.

Bookings from leisure travelers heading to the beaches and mountains picked up in March and accelerated in recent weeks, airline executives said at an industry conference this week.

“The surge in travel is just now starting to happen,” said Frontier Airlines’ chief executive,

Barry Biffle.

“Memorial Day is going to be big; the Fourth of July is going to be crazy.”

Many holiday-weekend travelers are infrequent fliers, and now some are coming back after more than a year of staying close to home.

American Airlines Group Inc.,

AAL -0.78%

the world’s largest carrier, said a third of its passengers typically take only one trip a year.

The first of the year’s four big holiday-travel periods comes as the industry faces a rise in onboard incidents often driven by disputes over mask-wearing. Tensions over masks––which are still required on public transportation through the fall––are exacerbated by the return to busier flights and airports, airline executives and union officials have said.

Many passengers haven’t been in an airport or a crowd for a year or more and will encounter new health-focused technologies.


Carlos Barria/Reuters

Federal Aviation Administration chief

Steve Dickson

started a town hall this week with a warning for passengers to behave. The agency has received more than 2,500 reports linked to disorderly-passenger conduct this year, the majority of them linked to passengers refusing to comply with the mask policy.

“We’ve never seen numbers like this before,” said Mr. Dickson at the event.

The FAA has extended into September a zero-tolerance policy introduced in January that subjects passengers who flout safety rules to fines and possible jail time, rather than the prior system of warnings.

Southwest Airlines Co.

LUV -0.44%

said Friday that it would put on hold its plans to resume serving alcoholic drinks on flights to Hawaii next month and on other flights in July, citing an industrywide uptick in passenger disruptions.

Mask wearing and other rules in ever-busier airports and aircraft is just one element of fliers’ changing travel experience, especially as the industry institutes a wider range of distancing and hygiene measures.

Many passengers haven’t been in an airport or a crowd for a year or more, leaving their in-flight routines rusty at best. They will encounter new health-focused technologies at airports such as those in Fort Lauderdale, Fla., Orlando, Fla., and Miami—the destinations of the country’s three busiest routes in May. Airports and airlines have been testing new health protocols for a year in an effort to preserve social distancing and prevent viral spread.

Touchless screens abound for check-in and tagging bags, while the TSA has accelerated the rollout of new carry-on scanners at checkpoints.

Startups, governments and nonprofits are racing to create so-called “vaccine passports,” or digital health passes aimed at helping people travel and safely move around in public. WSJ explains what it would take to get a global digital health pass system off the ground. Illustration: Zoë Soriano

Though designed to ensure social distancing, the new technologies can worsen crowding as passengers pull up apps and try to scan QR codes, said George Merritt, head of strategic operations at Denver International Airport.

Passengers are also having to navigate what might have been touch screens on their last trip. Now, some airports have introduced “happy hover” screens to check in and print boarding passes and bag tags that require passengers to hold their fingers over digital buttons.

“People don’t touch the screen the same way. It’s not been a complete success,” said Dave Wilson, director of innovation at the Port of Seattle.

Seattle-Tacoma International Airport also rolled out a smartphone-based appointment system for passengers to book a time to pass through security. When passenger numbers picked up last month, security lines stretched into the parking lot.

Mr. Wilson said the port is looking at how such appointments could be introduced elsewhere, including for boarding planes and collecting bags. While such measures could ease lines, they may also add to congestion due to passengers’ unfamiliarity.

“Changing passenger behavior is difficult. People still like to congregate,” said Frank Barich, president of Barich Inc., an Arizona-based airport consultant.

Officials at the TSA, which was born out of the 9/11 terrorist attacks, said they have already accelerated technology planned before the pandemic, such as new baggage scanners, and plan to have sufficient staffing in place for the rising passenger volumes.

Dan McCoy, the TSA’s chief innovation officer, said: “The Covid-19 crisis is really going to be the second thing that shapes the way we operate going forward.”

Write to Doug Cameron at [email protected]

Copyright ©2020 Dow Jones & Company, Inc. All Rights Reserved. 87990cbe856818d5eddac44c7b1cdeb8

Related Posts

U.S. Housing Market Booms, but Small Contractors Miss Out

June 26, 2021

June 26, 2021

Some small contractors say they are missing out on the U.S. housing boom as shortages of workers and supplies in...

Costco’s Sales Are Rising but So Are Its Costs

May 27, 2021

May 27, 2021

Costco Wholesale Corp. COST 0.49% said demand surged in its latest quarter as the U.S. economy began to rev up,...

Juneteenth, Now a Federal Holiday, Puts Companies to Work on a Response

June 18, 2021

June 18, 2021

When President Biden signed legislation making June 19, or Juneteenth, a new national holiday, he set off a race inside...

Boeing Names GE Veteran Brian West as CFO

June 30, 2021

June 30, 2021

Boeing Co. named Brian West, a veteran of the aircraft-engine maker General Electric Co. , as its next chief financial...

Commodity Price Surges Add to Inflation Fears

June 7, 2021

June 7, 2021

The run-up in commodity prices is casting a cloud over the global economic recovery, slamming vulnerable businesses and households and...

Some California Homeowners Can Get Coverage Again After Wildfires

June 13, 2021

June 13, 2021

Thousands of California residents who only can buy homeowners policies through the state’s last-resort insurance program will now be eligible...

China’s Economic Growth Moderates as Consumers Stay Cautious

June 16, 2021

June 16, 2021

BEIJING—China’s economic growth moderated in May as flattering comparisons to the pandemic-hit economic figures early last year tapered off and...

UBS Says Hybrid Work Is Here to Stay

June 28, 2021

June 28, 2021

UBS Group AG will allow around two-thirds of its staff to mix working from home and the office as an...

AMC Boss Adam Aron Basks in Meme-Stock Spotlight

June 4, 2021

June 4, 2021

Adam Aron, AMC Entertainment Holdings Inc.’s AMC -6.68% chief executive, has decided to run with the meme-stock bulls who helped...

Supreme Court Rules New Jersey Can’t Block Natural-Gas Pipeline

June 29, 2021

June 29, 2021

WASHINGTON—The Supreme Court on Tuesday removed a hurdle to the construction of a natural-gas pipeline through Pennsylvania and New Jersey,...

Appeals Court Revives Challenge to California Law Mandating Women Board Members

June 21, 2021

June 21, 2021

A federal appeals court ruled that an investor may sue California over a 2018 law requiring publicly traded companies with...

Biden Administration Outlines Measures to Address Supply-Chain Issues

June 8, 2021

June 8, 2021

WASHINGTON—The Biden administration outlined new measures Tuesday to address widespread supply-chain issues, with a goal of bringing manufacturing back to...

Amazon Nears Deal to Buy Hollywood Studio MGM

May 24, 2021

May 24, 2021 Inc. AMZN 1.51% is nearing a deal to buy the Hollywood studio MGM Holdings for almost $9 billion, said...

Amazon Demands One More Thing From Some Vendors: a Piece of Their Company

June 29, 2021

June 29, 2021

Suppliers that want to land Inc. as a client for their goods and services can find that its business...

How the FBI Got Colonial Pipeline’s Ransom Money Back

June 11, 2021

June 11, 2021

After Colonial Pipeline Co. on May 8 paid roughly $4.4 million in cryptocurrency to hackers holding its computer systems hostage,...